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Apologies to Our Valued Customers

Dear Valued Customers,


We hope this message finds you well. We are writing to address the recent article published in the newspaper concerning our automatic 18% gratuity policy. We deeply regret any confusion or concern this has caused.


First and foremost, we want to sincerely apologize for any inconvenience or dissatisfaction our automatic gratuity policy may have caused. Your feedback is incredibly important to us, and in light of the recent coverage and your responses, we have decided to remove the automatic 18% gratuity from our billing system. From now on, customers will have the freedom to choose the gratuity amount they feel is appropriate. We believe that tipping should be a personal choice that reflects the quality of service provided.


Additionally, we wish to clarify that certain statements in the newspaper article regarding tipping behaviors from specific demographics were misquoted and not conveyed accurately as presented to the writer. We take this matter very seriously and are actively working to address the misinformation. Our intention has always been to provide a welcoming and inclusive environment for all our customers, and we deeply regret any misunderstanding that the article may have caused.


We are committed to improving our service and ensuring transparency in all our policies. Your trust and satisfaction are our top priorities, and we hope to continue serving you with the excellence you deserve.


Thank you for your understanding and continued support. If you have any further questions or concerns, please do not hesitate to reach out to us.


Sincerely,

Alan & Paponake MacIntosh

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